Refund & Returns Policy

Last updated: 20/02/2026

This Refund & Returns Policy applies to all purchases made through corereforme.com, operated by Core Reforme Limited, a company registered in New Zealand.

1. Right to Cancel (UK & EU Customers)

If you are located in the United Kingdom or European Union, you have the right to cancel your purchase within 14 days of receiving your goods in accordance with applicable consumer protection laws.

To exercise this right, you must notify us in writing within 14 days of delivery by emailing:

customerservice@corereforme.com

2. Conditions for Change-of-Mind Returns

To be eligible for a change-of-mind return:

• The item must be unused and unassembled
• The item must be in its original condition
• The item must be in original packaging
• The return must be requested and approved in writing within 14 days of delivery

Due to the size and nature of Pilates reformer equipment, items that have been opened, assembled, or used are not eligible for change-of-mind returns.

3. Return Location & Shipping Responsibility

All reformers are manufactured and dispatched from our production partner in Shanghai, China.

Approved change-of-mind returns must be shipped to our designated international return facility in China. Full return instructions and address details will be provided upon approval.

Customers are responsible for return shipping costs for change-of-mind returns.

Due to the size and weight of Pilates reformer machines, international return shipping costs may be significant. We recommend obtaining a shipping quote before initiating a return.

4. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 5 days of delivery and provide:

• Clear photos or video evidence
• A written description of the issue

If a manufacturing defect or delivery damage is confirmed, Core Reforme Limited will arrange appropriate resolution, which may include repair, replacement parts, or refund.

Where a confirmed fault exists, reasonable associated return or replacement costs will be covered by Core Reforme Limited.

5. Refund Process

Once a returned item is received and inspected:

• Approval or rejection will be confirmed within 5 business days
• Approved refunds will be issued to the original payment method
• Processing times may vary depending on your payment provider

Original delivery fees are non-refundable unless the return is due to confirmed fault.

6. Non-Returnable Items

Returns are not accepted for:

• Customised or personalised upholstery selections
• Used or assembled products
• Items not returned in original condition or packaging
• Items returned without prior written approval
• Items returned outside the 14-day cancellation period

7. Governing Law & Consumer Rights

Core Reforme Limited is registered in New Zealand.

Purchases are governed by New Zealand consumer protection laws, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Where mandatory consumer protection laws in your country provide greater rights, those rights will apply in addition to this policy.

8. Contact

📧 customerservice@corereforme.com
📞 WhatsApp: +44 7554 601748