Shipping Policy
Last updated: 20/02/2026

This Shipping Policy applies to all orders placed through corereforme.com, operated by Core Reforme Limited, a company registered in New Zealand.

1. International Shipping & Fulfilment

Core Reforme Limited operates internationally.

All products are manufactured and dispatched directly from our production partner in Shanghai, China.

We currently ship to customers in the United Kingdom, Germany, France, and other selected international markets.

2. Delivery Timeframes

All reformers are built to order.

Estimated delivery timeframe:
6–10 weeks from order confirmation

This includes:

• Production
• International freight transport
• Customs clearance
• Final-mile delivery

Delivery times may vary slightly due to customs processing or remote delivery locations. Customers will be notified of any material delays.

3. Import Duties, Taxes & Customs (DDP)

All orders are shipped Delivered Duty Paid (DDP).

This means:

• Import duties are included.
• Customs clearance fees are included.
• Applicable import taxes are included.

Customers will not be required to pay additional customs fees or import taxes upon delivery.

The total price shown at checkout is the final price payable to Core Reforme Limited.

4. Delivery Service

Standard delivery includes door-to-door curbside delivery.

The local delivery partner will contact you prior to delivery to arrange a suitable time.

Optional placement services (such as moving equipment into specific rooms or up staircases) may be available through the local delivery provider for an additional agreed fee. These services are optional and arranged directly with the delivery partner prior to completion of delivery.

5. Order Processing

Orders are processed within 2 business days of confirmed payment.

Customers will receive production confirmation and shipping updates throughout the fulfilment process.

6. Failed Deliveries

If a shipment is returned due to:

• Incorrect or incomplete address
• Failure to coordinate delivery

Additional redelivery fees may apply.

7. Customer Support

For delivery enquiries, contact:

Email: customerservice@corereforme.com
Phone: WhatsApp: +44 7554 601748