VAT is already included in our prices, so there are no additional customs or import fees beyond the price stated on our website.

You will need to install the machine yourself, but don’t worry—we’ve made the process as simple as possible. Along with your machine, you’ll receive a detailed installation manual that includes clear instructions, images, and part numbers. Each part and the base frame are labeled to ensure everything fits together seamlessly. This design ensures a straightforward and hassle-free installation experience

12 month limited warranty in respect of the product and 24 month warranty on accessories. Refer to refund policy for further information.

Germany, Luxembourg, Belgium, Netherlands, France, Poland, Italy, Spain, Czech Republic, Austria, Denmark, Ireland, Greece, Finland, Lithuania, Latvia, Sweden, Portugal, Estonia, Hungary, Slovenia, Croatia, Bulgaria, Slovakia, Romania, UK, New Zealand, Australia, UAE and USA.

If you are inquiry about another country please get in touch and we will give you a shipping quote.

Our machines are carefully packaged in a durable wooden crate to ensure they are well-protected during transit. This approach minimizes the risk of damage and ensures your machine arrives in excellent condition.

You will receive an estimated delivery date (ETA) one week after placing your order, along with images of your machine. Once the shipment arrives in your country, the domestic transportation company will provide a tracking number. From there, you can monitor your shipment's progress—usually about one week from delivery. The delivery company will contact you 1–2 days in advance to confirm the delivery time.

You can cancel or return your order within 14 days of receiving the goods.

If you are returning an item because you simply changed your mind or no longer wish to keep the product, you will be responsible for the return shipping costs. We recommend using a tracked service to return your items, as we cannot be held responsible for items lost in transit.

Please note that return shipping can be costly, especially for international orders. We are unable to cover these costs unless explicitly stated otherwise in specific promotions or offers.

Refer to our returns policy for more information.

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be made via the original payment method used at checkout.

If the item is faulty, damaged, or not as described, please contact us immediately.

We will cover the return shipping costs in such cases and provide a full refund or replacement as per your preference. You may be asked to provide photographic evidence of the damage or defect.