Warranty Policy

This Warranty Policy applies to products purchased through corereforme.com, which is operated by Core Reforme Limited, a company registered in New Zealand.

Warranty Coverage

Core Reforme Limited warrants its Pilates equipment against manufacturing defects in materials and workmanship for the periods outlined below, commencing from the original date of delivery.

Coverage Periods

• Wooden Frames & Welded Components – 10 years
• Metal & Aluminium Components, Gear Bar & Foot Bar Mechanisms – 5 years
• Springs – 12 months
• Ropes, Straps, Handles, Clips, Rotational Disks & Upholstery – 12 months
• All Other Components – 12 months

Warranty Terms & Conditions

This warranty covers manufacturing defects and material failures under normal and intended use, provided the product has been used and maintained in accordance with Core Reforme Limited’s guidelines.

This warranty does not cover:

• Damage caused by misuse, neglect, improper storage, or accidents
• Normal wear and tear, including wear resulting from high-frequency or commercial use
• Improper assembly or installation not carried out by an approved Core Reforme technician
• Modifications or alterations not authorised by Core Reforme Limited
• Damage occurring during transport or delivery not arranged by Core Reforme Limited
• Cosmetic damage (including scratches, dents, or discolouration) unless reported at delivery

Proof of purchase is required for all warranty claims.

Warranty Remedies

If a warranty claim is approved, Core Reforme Limited will, at its discretion:

• Repair the defective component, or
• Replace the defective component with a comparable part

In some cases, replacement parts may be provided for customer installation with instructions.

Shipping & Warranty Claims

Where a warranty claim is approved due to a confirmed manufacturing defect, Core Reforme Limited will cover reasonable shipping costs associated with the warranty remedy, unless otherwise agreed.

Shipping costs may apply where replacement parts are requested outside the warranty scope or where no defect is confirmed.

Commercial Use

For commercial environments (including Pilates studios, physiotherapy clinics, and gyms), the above warranty coverage applies unless otherwise agreed in writing.

Components subject to high-frequency use (such as springs and upholstery) may experience accelerated wear, which is considered normal and not covered unless a manufacturing defect is evident.

Statutory Consumer Rights

This warranty is provided in addition to and does not limit or exclude any rights you may have under applicable consumer protection laws.

Core Reforme Limited complies with the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986. Where mandatory consumer protection laws in your country provide greater rights, those rights will apply.

How to Make a Warranty Claim

To request warranty assistance, please contact:

📧 customerservice@corereforme.com

Please include:

• Proof of purchase
• Description of the issue
• Supporting photos or videos (where applicable)